Frequently Asked Questions (FAQs)
Welcome to the Hellovastra™ FAQ page. Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If your question isn’t listed here, feel free to reach out—we’re always happy to help!
👕 Products & Sizing
Q: What types of clothing do you offer?
A: We offer a curated range of stylish and comfortable apparel for both men and women, including men’s kurtas, short kurtas, knee-length kurtas, men’s blazers, and women’s kurtas such as bell-sleeves and short kurta styles.
Q: How do I choose the right size?
A: Please refer to our size chart available on each product page. If you’re in between sizes, we recommend sizing up for a more relaxed fit.
Q: Are your products made from pure cotton or khadi?
A: Yes, most of our men’s kurtas are made from khadi cotton, known for its breathability, comfort, and eco-friendliness.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping across India. Express shipping is available at an additional cost calculated at checkout.
Q: How long does delivery take?
A: Standard shipping takes 3–7 business days, while express shipping (where available) delivers within 1–3 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS.
🔁 Returns & Refunds
Q: What is your return policy?
A: You can return products within 7 days of delivery, as long as the item is unused, unwashed, and the original tag is attached.
Q: How do I request a return?
A: Simply contact us via email or our social media platforms with your order details, and we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after the returned item is received and inspected.
💳 Payments
Q: What payment methods do you accept?
A: We accept major Indian debit/credit cards, UPI, net banking, and COD (Cash on Delivery) for select pin codes.
Q: Is it safe to shop on your website?
A: Absolutely! Our website uses secure encryption and trusted payment gateways to ensure your information is protected.
📞 Contact & Support
Q: How can I contact your support team?
A: You can reach us via email at [@hellovastra-officials], call us at [your phone number], or message us on Instagram, Facebook, or Twitter.
Q: What are your business hours?
A: Our support team is available from 9:00 AM to 6:00 PM, Monday to Saturday.